Refund Policy
Simple, transparent, and customer-focused. Our refund process is designed to be smooth and reliable. Because your trust matters as much as our craftsmanship.
At Markhor Leather, we are committed to delivering premium leather products that meet the highest standards of quality, craftsmanship, and durability. Customer satisfaction is central to everything we do, and we stand behind every product we offer. If you are not fully satisfied with your purchase, you may request a refund within 7 days of receiving your order, provided the product meets our return eligibility criteria. Items must be unused, unworn, and in their original condition, including all packaging, tags, and accessories. This ensures that every returned item maintains the same level of quality and presentation expected by our customers.
To ensure a smooth refund process, customers are required to submit a refund request within the specified timeframe along with valid proof of purchase. In cases where a product is defective, damaged, or incorrect, we ask customers to report the issue within 48 hours of delivery and provide clear photo or video evidence. Once verified, Markhor Leather will take full responsibility and process the refund without any additional charges. Our team carefully reviews each request to ensure fairness, transparency, and quick resolution, while maintaining our commitment to high service standards.
After a refund request is approved, the product must be returned to us following the instructions provided by our support team. Once we receive the item, it will go through a quality inspection to confirm it meets our return conditions. Upon successful verification, the refund will be processed to the original payment method or issued as store credit, depending on the customer’s preference and the payment mode used at the time of purchase. Please note that shipping charges and any handling fees are non-refundable unless the refund is due to an error on our part, such as receiving a defective or incorrect item.
At Markhor Leather, we aim to provide not just premium products but also a reliable and transparent shopping experience. Our refund policy reflects our dedication to customer trust, fairness, and long-term satisfaction. We continuously work to improve our processes so that every customer interaction reflects the quality and professionalism our brand stands for. If you have any questions or need assistance regarding refunds, our customer support team is always available to guide you and ensure a smooth and hassle-free experience.